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See what our clients have to say...
What a rewarding building experience we’ve had this past year, working with Richmond Custom Homes’ team of young professionals to build our custom walk-out home in Lakestone, taking advantage of a unique lot and stunning view.
We immediately identified with the innovative design featured in Richmond Custom Homes’ show home, and quickly established an easy rapport with principal, Josh Richmond and his team. We recognized that here is a group that lives and breathes their brand, with a passion for building innovative custom homes with integrity and unsurpassed quality, featuring beautiful West Coast architecture and bespoke interior finishes that perfectly reflect our vision and lifestyle.
Throughout the build, we enjoyed a collaborative process. Their hand-picked team is personable, professional, experienced, ethical and a lot of fun to work with - bringing levity to what can sometimes be one of life’s most stressful events.
They explained processes, researched options with different features and price points, and most importantly - they had time for us. Always available and transparent, inviting us to the site on many, many occasions to make decisions with them, we felt respected. They always conveyed it was a privilege to have the opportunity to build our home. The feeling is mutual!
Our home was built on budget and ahead of schedule, with monthly billings and itemized supporting invoices provided as construction evolved. Budget implications were presented with rationale so we could decide if we wanted to adjust the budget based on our wants and needs.
Monthly meetings kept us on track and informed, and were supplemented with regular communication in the form of emails, phone calls, texts, and links to websites. They escorted us to vendors and helped us make good choices, with ongoing access to cabinet makers, lighting, plumbing fixture, and flooring/tile professionals. We quickly learned that Richmond has built a stable of trusted vendors, trades and artisans that reflect similar values for quality and service.
Tossing out creative ideas at meetings, with suggestions on how this could apply to our home led to customized finishes we are proud to display. Feature details like the etched steel panel wall, stunning staircase cable stringers, and a fireplace clad in three styles of Italian porcelain tile inspired by Richmond’s show home, make for a personalized and inspiring home.
With our backgrounds in commercial development and interior design, we recognized the construction expertise and design knowledge of every component of our custom home.
Difficult news (which was minimal) was brought as early as good news. So we could brainstorm solutions together. Because home building is an organic process, circumstances arose that required a change from the original plan; this was always handled expeditiously and well.
Richmond’s team absolutely went out of their way to get us an earlier possession date than the Gantt chart originally proposed. Very thoughtful and kind, the team members always worked as a cohesive group, pitching in where needed; no one of them was ever above doing whatever was needed to deliver the end result.
As we look around our beautiful home today, we can honestly say there is nothing we would have done differently. Richmond Custom Homes clearly exceeded our expectations and are highly recommended.
Lynne & Warren Paulsen
We came to know Josh Richmond while looking to build in Lakestone and recently took possession of our new Richmond Custom Home (RCH). This was not our first new build so we were well aware there would be challenges along the way, there always are. However, the manner in which Josh handled the tough conversations was impressive/thoughtful. It’s clear Josh sets high standards for himself and his team. All the RCH members we interacted with were knowledgeable, responsive and a pleasure to deal with. If you want a quality builder with reputable/reliable trades and loads of integrity, we highly recommend RCH.
Brent and Tracy Coulthard
“I have known Josh for a number of years now and didn't hesitate to hire his company to be the general contractor for our new home. He is easily approachable with the fine details, and understands that a home build is a major endeavor in someone's life. He is very knowledgeable with everything from land purchase to landscaping, and can help every step of the way through the process. Josh makes it easy to understand upgrades financially and will give ideas about how to add value cost effectively. I would not hesitate to hire Richmond Custom Homes or to recommend them to anyone else.”
“When we purchased our building lot last year, we were referred to Josh Richmond and Richmond Custom Homes as a potential builder of our new home. Josh made himself available and visited our site, listened to our needs, and immediately started developing a building strategy for us. Josh helped us develop our building plans and provided us with a formal building contract. He guided us through the planning stages and negotiated preliminary approvals from the developer and obtained building permits on our behalf. What impressed us from the beginning was his attention to detail, we knew exactly what our build was going to cost. All stages of the contract were clearly itemized, and when it came time to advance funds for work in place, the invoices provided full disclosure of costs. We knew exactly what we were paying for. As construction advanced, Josh was available on site and ensured we were satisfied at all times with the work in place and reviewed any changes we may have wanted to make. There are always some, and these were managed seamlessly.”
“The tradespeople Josh works with are all very professional and skilled, we are extremely pleased with the quality of work. Finally, when the home was completed there were no surprises, our home was on budget, precisely, and completed on time. What is most important is that we are now living in the home we wanted at the price we agreed upon with our builder. We can honestly say the overall experience with Josh Richmond has been very rewarding and enjoyable. We have already referred friends to Josh to build their home, and we highly recommend Josh and his company to anyone looking for quality and integrity in construction of their new custom home. Thanks Josh.”
Wally and Kathy Doan
"We would like to express our appreciation for your prompt attention and professionalism while supervising our home renovation. Your skill and dedication was evident from the start and has never faltered. Your attention to detail, quality control and scheduling have all contributed to a very positive experience. Josh, you have always been conscientious and thoughtful. We were kept up-to-date on scheduling and you always initiated a budget review to ensure we were not surprised by any costs. We are very pleased with all of the work and look forward to having you do work for us in the future. As well, we are more than happy to refer you to family and friends. It is refreshing to work with someone you can trust implicitly."
Mark & Nicky McLoughlin
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